167 Berserker St, Nth Rockhampton
07 4926 2240

At Capricornia Dental Centre we have the capacity to offer you a lifetime of exceptional dental health, no matter what your past experiences may have led you to believe. Your past does not need to be repeated forever into your future. Your children do not need to relive your history.

It seems like an unusual premise, but many people enjoy coming to our dental practice. We spend a lot of our time in this building and aim for your life and ours to be happier and more meaningful for the time we spend together. The “drill, fill, bill, next” model of dentistry is not something we ever want to be part of. Exceptional care is so much easier for us when friendship is the basis of our relationship that we are always hesitant to accept people into our practice whom we do not know. This makes external advertising and a big yellow pages presence counterproductive for us. If you are happy because of your experience with us, you will invite your friends to see us. We will continue to grow and prosper, and we can feel proud that we have helped you achieve what you want. We continue to grow our practice on the basis of your referrals. When you refer your friends to us, we have a foundation on which to build a new relationship, based on our experience of someone we already know.

What we want for you

The thing we want most for you is that you are happy to come and see us.

We have the capacity to offer you a lifetime of exceptional dental health. This is an achievable goal for everyone – even, strangely enough, for those who no longer have their teeth.

In an ideal world, the predictable goal of a lifetime of dental health could be achieved very quickly and everyone would have the opportunity to keep strong, healthy and good looking teeth for the whole of their life with very little effort. Generally, however, the world is less than ideal and it takes time, effort and expense to get where you want to be. In this case, it is critical for you to have a plan or, if you like, a roadmap to follow to the destination of exceptional dental health. A “drill, fill, bill and come back in six months” approach is not going to get you there. Most people don’t plan to lose their teeth, but neither do they have a plan to keep them. We would like to help you to develop your plan.

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Making the most of your time

Your time is very important to you and that makes it important to us.

We usually run to time, and we will apologise if we keep you waiting.

You will find that we can do things in fewer visits than you may be used to. We prefer to work efficiently and not have you coming back lots of times.

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How we make your treatment pleasant

You will have cream for your lips and dark glasses for your eyes.

There are televisions on the walls with headphones if you prefer some distraction. There is a selection of movies and TV shows. Just ask for what you want.

You can have nitrous oxide (Happy Gas) or a more powerful sedation if you prefer.

NuCalm has revolutionised dental care for people who are apprehensive about treatment – and let’s face it, that includes most of us. NuCalm is an all-natural therapy that makes you feel as though you are just about to go to sleep. NuCalm has no recovery period – when your appointment has finished you are ready to go about your day as usual.

Most of our treatment is done using a rubber blanket, which keeps the water of the drill and all of the tastes out of your mouth. It is also much healthier because it keeps the mercury from your old fillings from being swallowed or inhaled. We will also offer you something to rest your teeth on so that your jaw doesn’t get tired from holding your mouth open.

If we can learn to work together, dentistry can be a pleasant experience for you. It is not at all to our benefit that you dislike coming to see us and so we will try very hard to make you comfortable.

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How do our fees compare?

For many things our fees are higher than those at an average dentist.

We do not, however, just give you average service. For long term solutions such as ceramics and implants, we are similar in cost to most good quality dentists in the business area of our capital cities (without the cost of travelling outside of Central Queensland).

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Guarantee

Provided you see us for regular maintenance at the intervals we prescribe for you, we guarantee all long-term solutions for five years.

What this means for you is if anything breaks or comes off, we will replace it at no charge to you.

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Payments

You can pay by credit card, debit card, cheque or cash. You will normally pay when you receive your bill, and we can tell you the amount in advance.

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The hours we work

There is someone in the office every week day, from 8 am until 5 pm. Occasionally we can be persuaded to start earlier or finish later than this.

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A Bargain We Would Like to Make with You

Here is what we feel we owe to each other.

It is what we would like our relationship with you to be built upon.

If you have any concerns at all with this, we are happy to discuss with you what you feel would be fair.

  • We must tell you in advance the cost of any major treatment.
  • We must do our very best treatment for you.
  • We must listen to you when you talk.
  • We must apologise and make amends if we don’t perform as we promise, and you can be the judge of our performance.
  • We will do our absolute level best to keep to time because we know everyone hates to be kept waiting.
  • You must complain if there is something that upsets you. That way we have a chance to put it right, apologise and give you appropriate compensation.
  • You should pay your bills on time.
  • We would like you to try to refer at least one person whom you feel would like the things we offer. In this way we can continue to have a flow of new people, and be here for you when you need us next time.

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